Every engagement is covered by a signed agreement before we receive anything, and no buyer ever sees data that hasn't been de-identified.
You approve each system, date range, and exclusion in the Data Schedule.
Secure upload or temporary read-only credentials. Encrypted in transit and at rest.
Only staff bound by confidentiality handle raw data.
Names, contacts, account numbers, and IDs removed or pseudonymized, then checked by hand.
De-identification is completed within 14 days of extraction (longer only for very large datasets, agreed in writing), then raw files are deleted with a certificate of deletion.
Buyers contractually can't re-identify, redistribute raw data, sub-license outside agreed limits, or use it to compete with you.
Read the plain-English version in how de-identification works.
An illustrative support ticket, shown as it leaves your helpdesk and as a buyer receives it. The workflow stays; the people disappear.
Ticket 48213, opened Apr 14, 2024. Customer Dana Whitfield at Ridgeway Dental reported invoice totals doubling after the April price update. Agent Marcus Lee traced it to a tax rule applied twice on bundled SKUs, reversed the charge on invoice INV-20931, and patched the rule for every account in that region. Follow-up sent to dana@ridgeway.com from (702) 555-0148.
Ticket T-0412, opened day 0. Customer [PERSON_17] at [COMPANY_204] reported invoice totals doubling after a price update. Agent [AGENT_3] traced it to a tax rule applied twice on bundled SKUs, reversed the charge on [INVOICE], and patched the rule for every account in that region. Follow-up sent to [EMAIL] from [PHONE].
Email jonathan@stardistro.co or call (702) 900-8199. We're happy to walk your IT lead or lawyer through the process.